Privacy Policy

Last updated: October 6, 2026

Can’t Say Where (“Can’t Say Where,” “CSW,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit cantsaywhereofficial.com, join our mailing list, submit an inquiry or order request, communicate with us, or otherwise interact with Can’t Say Where.

1. Who We Are

Can’t Say Where is a business registered in the Netherlands.

Trade name: Can’t Say Where
KVK number: 94015511
Email: bianca@cantsaywhereofficial.com
Website: cantsaywhereofficial.com

For purposes of applicable data protection law, including the General Data Protection Regulation (“GDPR”), Can’t Say Where is the controller of personal information collected through this website unless otherwise stated.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

  • your name;

  • email address;

  • telephone number;

  • company or organisation name;

  • billing, delivery, or event-related information;

  • information you provide when requesting cookies, gifting, events, travel, or other services;

  • correspondence and communications with us;

  • newsletter preferences;

  • information necessary to prepare quotations, fulfil confirmed orders, or provide requested services; and

  • technical information relating to your use of our website, such as browser, device, IP address, and website activity where collected through cookies or similar technologies.

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

We may use your personal information to:

  • respond to questions and inquiries;

  • review and respond to order requests;

  • prepare proposals and quotations;

  • communicate about potential or confirmed services;

  • plan, coordinate, and deliver events, travel, gifting, or other services;

  • fulfil confirmed cookie or gifting orders;

  • manage our client and business relationships;

  • send our newsletter or other marketing communications when permitted;

  • operate, maintain, secure, and improve our website;

  • maintain appropriate business and financial records;

  • prevent fraud or misuse of our website and services; and

  • comply with legal, tax, accounting, and regulatory obligations.

Submitting a cookie order request through our website does not automatically create or confirm an order. We may contact you using the information submitted to review availability, specifications, pricing, delivery, and other relevant details.

4. Legal Bases for Processing

Where the GDPR applies, we process personal information only where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract or steps before entering into a contract. For example, when you request a quote, submit an order request, hire us, or ask us to provide information about our services.

Consent. For example, where you choose to join our mailing list or consent to certain cookies.

Legitimate interests. We may process certain information where reasonably necessary to operate, protect, and improve our business, provided those interests are not overridden by your rights and interests.

Legal obligations. We may retain or process information when required to comply with applicable laws, accounting requirements, tax requirements, or other legal obligations.

5. Mailing List and Marketing

If you choose to join the Can’t Say Where mailing list, we may use your email address and related signup information to send you news, recommendations, invitations, announcements, offers, and other communications from Can’t Say Where.

Our mailing list may be managed through MailerLite, which may process personal information on our behalf in connection with delivering and managing these communications.

You may unsubscribe at any time using the unsubscribe link included in our marketing emails.

Submitting an inquiry, requesting an order, or otherwise contacting Can’t Say Where does not by itself mean that you have consented to receive our newsletter.

6. Service Providers and Third Parties

We may use trusted third-party providers to help operate our business and website. Depending on how you interact with us, these may include providers involved in:

  • website hosting and functionality;

  • email and newsletter distribution;

  • communications;

  • analytics;

  • payment processing, if introduced;

  • order fulfilment and delivery;

  • professional services; and

  • event, travel, gifting, or other services requested by you.

These providers may process personal information only where appropriate for the services they provide or as otherwise permitted by law.

Our website is currently hosted using Squarespace, and our mailing list may be managed using MailerLite.

We do not sell your personal information.

7. International Transfers

Some of our service providers or business partners may operate outside the European Economic Area (“EEA”).

Where personal information is transferred internationally, we take appropriate steps where required by applicable law to ensure that the information receives an appropriate level of protection.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide our services, maintain appropriate business records, resolve disputes, and satisfy legal, tax, accounting, or regulatory requirements.

Newsletter information may be retained until you unsubscribe or otherwise withdraw your consent, subject to limited information we may retain where necessary to document your preferences.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, and, where applicable, support analytics or marketing.

Some cookies are necessary for the website to function and may not require your consent. Where consent is legally required for other cookies, we will request it before those cookies are placed.

You can manage applicable cookie preferences through the cookie controls available on our website.

10. Your Privacy Rights

Depending on the law that applies to you, you may have rights regarding your personal information.

Under the GDPR, these may include the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of your information in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request data portability where applicable; and

  • withdraw consent where processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

To exercise a privacy right, contact us at bianca@cantsaywhereofficial.com.

You also have the right to lodge a complaint with the relevant data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

11. Security

We take reasonable organisational and technical measures designed to protect personal information from unauthorised access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to websites, platforms, social media accounts, venues, hotels, vendors, or other third parties.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website and services are not directed toward children, and we do not knowingly collect personal information from children through the website for marketing purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.

The latest version will be published on this page with an updated revision date.

15. Contact

Questions about this Privacy Policy or the way Can’t Say Where handles personal information may be sent to:

Can’t Say Where
KVK: 94015511
bianca@cantsaywhereofficial.com
cantsaywhereofficial.com