Terms & Conditions
Last updated: October 6, 2026
Welcome to Can’t Say Where.
These Terms & Conditions (“Terms”) govern your use of cantsaywhereofficial.com and your interactions with Can’t Say Where through this website.
By using this website, you agree to these Terms. If you do not agree with them, please do not use the website.
1. About Can’t Say Where
Can’t Say Where is a business registered in the Netherlands.
Trade name: Can’t Say Where
KVK number: 94015511
Email: bianca@cantsaywhereofficial.com
Website: cantsaywhereofficial.com
Can’t Say Where provides services that may include event production, travel planning and curation, gifting, cookies, creative concepts, venue sourcing, experiences, and related services.
Specific services may be subject to separate proposals, agreements, invoices, or terms.
2. Website Information
We aim to keep information on our website accurate and current. However, information regarding services, products, destinations, venues, availability, pricing, imagery, recommendations, and other content may change.
Unless expressly stated otherwise, website content is provided for general information and does not constitute a binding offer.
3. Cookie and Gifting Order Requests
Our website may allow you to submit a request for cookies, gifting, or related products.
Submitting an order request does not constitute acceptance or confirmation of an order.
After receiving a request, Can’t Say Where may review factors including availability, quantity, customisation, requested dates, delivery location, production requirements, and pricing.
An order becomes confirmed only after Can’t Say Where expressly accepts the request and any required payment or other stated confirmation requirements have been satisfied.
We reserve the right to decline an order request, including where we do not have availability or cannot reasonably accommodate the requested specifications or timeline.
Final pricing, delivery charges, production requirements, payment deadlines, cancellation terms, and other order-specific conditions may be communicated separately before an order is confirmed.
4. Custom and Bespoke Orders
Certain gifting and cookie orders may be personalised or produced specifically for a particular client, recipient, brand, event, or occasion.
Customisation may include, among other things, flavours, colours, shapes, logos, packaging, messaging, quantities, or other bespoke elements.
Where an order is customised or otherwise made specifically for you, cancellation and withdrawal rights may differ from those applying to standard products, to the extent permitted by applicable consumer law.
Any applicable cancellation conditions will be communicated in connection with the confirmed order.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.
5. Food, Ingredients and Allergens
Our cookies and other food products may contain or come into contact with allergens.
Ingredient and allergen information may be provided in connection with an order. Customers are responsible for informing Can’t Say Where of relevant dietary requirements or allergy concerns before an order is confirmed.
Although reasonable care may be taken when preparing products, we cannot guarantee an environment completely free from traces of allergens unless expressly confirmed otherwise.
If an order is intended for other recipients or guests, the person placing the order is responsible for ensuring that relevant ingredient and allergen information is appropriately communicated to those recipients.
6. Events, Travel and Other Services
Information submitted through the website regarding events, travel, venue sourcing, experiences, or other services constitutes an inquiry unless expressly stated otherwise.
A website inquiry does not reserve a date, venue, supplier, accommodation, transportation service, or other service.
Event production, travel planning, venue sourcing, gifting programmes, and other professional services may be governed by a separate proposal or agreement.
If a separate written agreement between you and Can’t Say Where conflicts with these website Terms regarding those services, the separate agreement will govern to the extent of that conflict.
7. Third-Party Providers
Can’t Say Where may recommend, source, coordinate, or work with third parties including venues, hotels, restaurants, transportation providers, couriers, photographers, production companies, activity providers, and other vendors.
Third-party services may be subject to the provider's own availability, pricing, policies, cancellation conditions, and terms.
Where you contract directly with a third party, your relationship with that provider is governed by the agreement between you and that provider.
8. Pricing
Prices displayed on the website, if any, may be indicative or starting prices unless expressly identified as final.
Customisation, quantity, delivery, location, timing, production requirements, taxes, third-party costs, and other factors may affect final pricing.
Where applicable, final pricing will be communicated before an order or service is confirmed.
9. Payment
The website does not currently process payment for cookie order requests.
Payment instructions and deadlines for accepted requests will be communicated separately.
Failure to make an agreed payment by the applicable deadline may result in cancellation or delay of an order or service, subject to any separate agreement and applicable law.
10. Cancellations and Refunds
Cancellation and refund conditions may vary depending on the product or service purchased, whether work or production has begun, whether third-party costs have been incurred, and whether an order has been customised.
Applicable cancellation conditions will be communicated before or in connection with confirmation of an order or service where required.
Consumers may have statutory cancellation or withdrawal rights under applicable law. Certain exceptions may apply, including in relation to goods made to a consumer's specifications, clearly personalised goods, or goods that are liable to deteriorate or expire rapidly.
Nothing in these Terms is intended to restrict mandatory consumer rights.
11. Intellectual Property
Unless otherwise stated, the content of this website—including its branding, copy, graphics, concepts, layouts, designs, logos, photographs, illustrations, and other original material—is owned by or licensed to Can’t Say Where and is protected by applicable intellectual property laws.
You may view and use the website for personal and legitimate business purposes.
You may not reproduce, copy, distribute, sell, commercially exploit, republish, or create derivative works from our website content without prior written permission, except where permitted by law.
“Can’t Say Where” branding and associated original brand assets may not be used in a manner that suggests affiliation, sponsorship, or endorsement without our permission.
12. User-Submitted Materials
If you provide us with logos, artwork, photographs, copy, trademarks, or other materials for a custom order or project, you confirm that you have the necessary rights or permissions for us to use those materials for the requested work.
You grant Can’t Say Where permission to use those materials to the extent reasonably necessary to fulfil your request.
13. Website Use
You agree not to:
misuse or interfere with the operation or security of the website;
attempt to gain unauthorised access to the website or related systems;
use the website for fraudulent or unlawful purposes;
submit intentionally false or misleading information; or
use our content in violation of our intellectual property rights or applicable law.
14. Third-Party Links
Our website may link to hotels, restaurants, venues, publications, social platforms, vendors, travel providers, or other third-party websites.
Links and recommendations are provided for convenience, inspiration, or informational purposes and do not mean that we control or guarantee the third party's services.
We are not responsible for the content, availability, security, policies, or practices of third-party websites.
15. Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the extent permitted by law, Can’t Say Where is not responsible for indirect or consequential losses arising solely from the use or inability to use this website.
Any liability relating to separately contracted professional services will be governed by the applicable service agreement and mandatory law.
16. Force Majeure
Where applicable, Can’t Say Where will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, subject to applicable law and any separate agreement governing the relevant service.
Such circumstances may include severe weather, transportation disruption, government action, strikes, supplier failures, natural disasters, public emergencies, or other events outside our reasonable control.
17. Privacy
Our collection and use of personal information through the website is described in our Privacy Policy.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, offerings, business practices, or legal requirements.
The version published on this page will display the date it was last updated.
19. Governing Law
These Terms are governed by the laws of the Netherlands, subject to any mandatory consumer protections or rights that apply under the laws of another jurisdiction.
20. Contact
Questions regarding these Terms may be sent to:
Can’t Say Where
KVK: 94015511
bianca@cantsaywhereofficial.com
cantsaywhereofficial.com